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Rights and Responsibilities

As a patient with the surgery you have the right to:

  • Receive treatment regardless of your age, sex, sexuality, ethnic origin, religious beliefs, disability or nature of your health problems as long as you reside within the surgery’s catchment area and qualify for NHS treatment
  • Confidentiality
  • Have your treatment explained to you
  • Refuse to be treated in front of any medical students
  • Complain, without discrimination, if there is a problem
  • Consult with a primary care professional within 24 hours for urgent medical problems
  • Gain access to an interpreter

You are responsible for:

  • Making and keeping appointments. Please notify the surgery in good time if you are unable to keep a booked appointment
  • Ordering repeat prescriptions in good time using the advised methods
  • Behaving in an acceptable manner
  • Informing the surgery of any change of name, address or telephone number
  • Switching mobile phones to silent whilst on surgery premises.
  • Keeping young children in your care under supervision and ensuring they behave appropriately

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website